Company: Plantec Survey Solutions Ltd
Registered in England & Wales
Effective Date: 5 February 2025
Plantec Survey Solutions Ltd is a specialist supplier of professional surveying and positioning equipment — including GNSS receivers, machine control systems, and underground detection devices — to businesses across the UK and beyond. We work with contractors, surveyors, utilities, and construction professionals who rely on accurate, dependable kit.
These Terms and Conditions (“Terms”) set out how we do business: what you can expect from us, what we expect from you, and how we handle things if something doesn’t go to plan. They apply every time you place an order with us, whether you’ve bought from us before or you’re brand new.
These Terms apply to business customers only (“B2B”). By placing an order with us you confirm that you are acting in the course of a business. If anything in these Terms is unclear, please get in touch before you order — we’re happy to explain.
In these Terms the following words and expressions shall have the meanings set out below:
Any quotation provided by Plantec is valid for 30 days from the date of issue unless a shorter validity period is stated on the quotation. A quotation is an invitation to treat and does not constitute a binding offer. Prices and availability may change after the validity period has expired.
All orders are subject to acceptance by Plantec. A legally binding Contract is only formed when Plantec issues a written Order Confirmation. Until that point, no obligation is created on either party. We reserve the right to decline any order at our sole discretion, including where Goods are temporarily out of stock, subject to prior sale, or where we are unable to verify account or credit details.
The Customer is responsible for ensuring that the details of any order are complete and accurate. Any errors in an order must be notified to Plantec promptly and, in any event, before dispatch. Changes to an order after an Order Confirmation has been issued are subject to Plantec’s agreement and may result in revised pricing or lead times.
All prices are stated in pounds sterling (GBP) and are exclusive of VAT unless expressly stated otherwise. VAT will be charged at the rate applicable on the date of invoice and shown separately on the invoice. The Customer is responsible for all applicable taxes and duties in their jurisdiction.
Delivery, installation, and any other ancillary charges are not included in the price of Goods unless expressly confirmed in writing by Plantec.
Plantec reserves the right to adjust the price of Goods prior to dispatch to reflect any material increase in costs beyond our reasonable control, including currency exchange rate fluctuations, manufacturer price increases, or changes in import duty or taxation. In such circumstances we will notify the Customer in writing before any adjustment takes effect. The Customer may cancel the order without penalty within 5 Business Days of receiving notice of a price adjustment, failing which the adjusted price shall apply.
Unless otherwise agreed in writing, payment is due within 30 days of the Invoice Date. Payment must be made in full, in pounds sterling, without any right of set-off, deduction, or counterclaim.
Accepted payment methods are bank transfer (BACS or CHAPS) and debit/credit card. Payment by cheque is not accepted unless specifically agreed. Payment is not deemed received until cleared funds have been credited to Plantec’s bank account in full.
For new accounts, customers with no established credit history, or for orders above a value threshold determined by Plantec, we may require full payment or a confirmed deposit before processing or dispatching an order. Any such requirement will be communicated at the quotation or order stage.
Where a Customer disputes an invoice in good faith, it must notify Plantec in writing within 10 Business Days of the Invoice Date, setting out the basis of the dispute. The Customer must pay all undisputed amounts by the Due Date.
The provisions in this clause are legally binding. If payment is not received by the Due Date, the remedies set out below apply automatically and without the need for further notice from Plantec. Interest and fixed compensation accrue from the Due Date as a matter of statute.
If any invoice is not paid by the Due Date, Plantec is entitled to charge statutory interest on the overdue amount under the Late Payment of Commercial Debts (Interest) Act 1998. Interest accrues from the Due Date until the date of actual payment in full (whether before or after judgment) at the rate and on the basis prescribed by applicable law.
In addition to statutory interest, Plantec is entitled to claim statutory fixed compensation for debt recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998.
Any such compensation becomes due immediately once payment is late and is payable in addition to interest under clause 6.1, in each case at the level prescribed by applicable law.
Where the fixed compensation under clause 6.2 does not adequately cover Plantec’s reasonable costs of recovering the late payment, Plantec reserves the right to recover from the Customer the difference between the fixed compensation and those actual costs. Such costs may include, without limitation, solicitor’s fees on an indemnity basis, court fees, enforcement costs, and any fees payable to a debt recovery agency.
Without prejudice to any other right or remedy, Plantec may at its discretion suspend or withhold further supply of Goods and/or Services if any amount owed by the Customer remains unpaid beyond the Due Date. Plantec shall not be liable for any loss, damage, or delay suffered by the Customer as a consequence of such suspension.
Legal and beneficial title to all Goods supplied by Plantec shall remain vested in Plantec until all sums due from the Customer — including any interest, compensation, and costs recoverable under these Terms — have been paid in full and cleared funds received. Until title passes, the Customer holds the Goods as bailee for Plantec, must store them separately and in a manner that keeps them clearly identifiable as Plantec’s property, and must not dispose of, encumber, or deal with the Goods in any way that is inconsistent with Plantec’s ownership. Plantec or its representatives may, on reasonable notice, enter the Customer’s premises to inspect or recover the Goods.
Any delivery date or lead time communicated by Plantec is an estimate only. Time of delivery is not of the essence and Plantec shall not be liable for any loss or damage arising from delay in delivery, whether or not within our reasonable control. Where possible, we will notify the Customer of any significant delay.
Unless otherwise agreed, delivery will be to the address specified in the order. Risk in the Goods passes to the Customer upon delivery, being the point at which the Goods are tendered to the Customer or left at the agreed delivery address.
Where delivery is refused by the Customer, or where delivery is not possible due to circumstances attributable to the Customer (including failure to provide adequate access or instructions), the Goods may be returned to Plantec’s premises. In such circumstances the Customer shall remain liable for the original delivery charge and any reasonable storage, re-delivery, or return costs incurred by Plantec.
Unless Plantec has agreed in writing to arrange delivery on a specific vehicle or by a specific carrier, Plantec reserves the right to select the method of carriage and carrier. Where the Customer nominates its own carrier, risk in the Goods passes to the Customer’s carrier at the point of collection from Plantec.
Please check your delivery carefully when it arrives. If any Goods are visibly damaged, incorrectly delivered, or short-shipped at the time of delivery, the Customer must:
Failure to follow the above procedure may prejudice any claim against the carrier or Plantec. Plantec cannot accept responsibility for transit damage where the Customer has signed for Goods as received in good condition without noting damage, or where Plantec is not notified within the timeframe above.
For defects that are not apparent on visual inspection at the point of delivery, the Customer must notify Plantec in writing as soon as practicable after discovery. Please refer to clause 9 (Warranty & Product Support) for further details.
Goods supplied by Plantec are sold with the benefit of the relevant manufacturer’s warranty, the terms and duration of which vary by product and brand (including CHCNAV, RodRadar, ViLi, and other equipment stocked by Plantec). Details of the applicable manufacturer warranty are provided with the product documentation and are available on request.
Subject to the exclusions below, Plantec warrants that, at the time of delivery, Goods will materially conform to their specification and be free from material defects in materials and workmanship. Where Goods are found to be defective within the warranty period, Plantec’s obligation (at our discretion) is to repair or replace the defective Goods or to refund the purchase price, and this shall be the Customer’s sole remedy.
The warranty does not apply to, and Plantec accepts no liability for, defects or failures arising from:
To the fullest extent permitted by law, all other warranties, representations, and conditions — whether express or implied — are excluded.
Returns of Goods are subject to Plantec’s separate Returns Policy, which forms part of these Terms. No Goods should be returned without first obtaining a Returns Authorisation Number from Plantec. Goods returned without prior authorisation may be refused.
Cancellation of an order must be made in writing and will only be effective if confirmed by Plantec. Where Plantec agrees to a cancellation after an Order Confirmation has been issued, Plantec reserves the right to charge a reasonable cancellation fee to cover costs already incurred.
Orders for Goods that are manufactured to the Customer’s specification, specially imported, or otherwise not part of Plantec’s standard stock cannot be cancelled once the order has been placed with the manufacturer or supplier, and a cancellation fee equal to the full contract price may apply. Plantec will make this clear at the quotation stage where known.
Plantec is committed to handling personal data responsibly and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Personal data provided by the Customer (including names, addresses, email addresses, and telephone numbers of contact persons) is processed by Plantec for the purposes of fulfilling the Contract, managing the business relationship, processing payments, and complying with legal obligations. We do not sell personal data to third parties.
We may share personal data with third parties where necessary to perform the Contract — for example, with carriers for delivery, payment processors for card transactions, or warranty administrators for after-sales support — but only to the extent required for those purposes.
For full details of how Plantec collects, uses, stores, and protects personal data, and the rights available to individuals, please refer to our Privacy Policy.
All intellectual property rights in technical documentation, drawings, software, firmware, calibration files, training materials, product specifications, and any other materials provided by Plantec or by manufacturers in connection with the supply of Goods or Services remain the property of Plantec or the relevant manufacturer, as the case may be.
The Customer is granted a non-exclusive, non-transferable licence to use such materials solely for the purpose of operating and maintaining the Goods purchased. The Customer must not copy, reproduce, distribute, reverse engineer, decompile, or otherwise exploit such materials beyond what is strictly necessary for that purpose, without Plantec’s prior written consent.
Any software supplied with the Goods is licensed, not sold, and its use is subject to the end user licence agreement (“EULA”) included with or incorporated by reference in the product. In the event of any conflict between these Terms and a EULA, the EULA shall prevail in respect of software use.
Plantec’s total aggregate liability to the Customer arising out of or in connection with any Contract (whether in contract, tort, negligence, breach of statutory duty, or otherwise) shall not exceed the total price paid or payable by the Customer under that Contract for the Goods and/or Services giving rise to the claim.
Plantec shall not in any circumstances be liable for any indirect, special, consequential, incidental, or punitive loss or damage, including but not limited to:
even if Plantec has been advised of the possibility of such loss.
Nothing in these Terms limits or excludes Plantec’s liability for: (a) death or personal injury caused by Plantec’s negligence; (b) fraud or fraudulent misrepresentation; (c) any liability which cannot lawfully be limited or excluded under applicable law.
Plantec shall not be in breach of any Contract, nor liable for any delay in performance or failure to perform any obligation under a Contract, where such delay or failure arises from events, circumstances, or causes beyond our reasonable control (“Force Majeure Event”). Force Majeure Events include, but are not limited to: acts of God, war, invasion, civil unrest or riot, terrorism, industrial action or strikes, fire, flood, earthquake, epidemic or pandemic, government action or regulation, failure of utilities or telecommunications infrastructure, or significant disruption to international shipping, logistics, or supply chains.
Where a Force Majeure Event occurs, Plantec will notify the Customer as soon as reasonably practicable and will use reasonable endeavours to mitigate the impact. If a Force Majeure Event continues for more than 60 days, either party may terminate the affected Contract by giving written notice, without liability to the other (save for amounts already due and owing).
These Terms and any Contract formed under them shall be governed by and construed in accordance with the laws of England and Wales. Each party irrevocably agrees to submit to the exclusive jurisdiction of the courts of England and Wales to settle any dispute or claim arising out of or in connection with these Terms or any Contract, including disputes regarding their existence, validity, or termination.
For any queries regarding these Terms, please contact us at info@plantec.uk or call +44 1924 910 533.
© 2026 Plantec Survey Solutions Ltd. All rights reserved. | Last updated: 05/02/2025